Smart Customer

Imagine's Smart Customer System

Are you losing sales due to a lack of sales tools? Are customers not coming back due to poor communications? Do you want to establish a loyal customer base? Smart Customer is a complete POS, On-line store and CRM system that captures, manages, rewards, incents, markets to and processes orders from your customers in a fully integrated electronic manner. It is a complete system to acknowledge your customers business, rewards them for their purchases and incents them to shop your store(s) or web stores over and over. The benefit is “increased sales".

The Smart Customer System consists of the following modules:

  • Central Customer Database
  • Special Order System
  • FAST Order Fulfillment System
  • Customer Marketing (CRM)
  • Exports to 3rd party Marketing Applications
  • Supports Omni-channel Marketing

The POS Module is simple to learn and use for new associates, yet sophisticated in its ability to easily satisfy demanding customers requirements. Includes Fast Item Finder, automated returns, PCI standard payments, original ticket finder, sophisticated customer and item lookups, electronic special and remote ship orders, layaway and a host of other features.

The On-line Store Module integrates Imagine to various shopping carts. Items, images, classifications, pricing, inventory, orders, customers, color, size are exchanged automatically. A direct connect to Shopify is part of this module. Put your best foot forward with sophisticated visuals backed by a world class shopping experience for your customers. Orders are processed by FAST Order Fulfillment.

The FAST Item Finder Module – search your inventory directly by item/size or a vague search by any combination of size, department, class, subclass etc. and display all items that match including their pictures. Clicking on an item displays a larger picture plus the inventory. Clicks add the item to the POS for tender or deposit. Either ship direct to customer or pickup at the store. The process is electronically controlled by FAST Order Fulfillment.

The FAST Order Fulfillment Module – all orders from the POS, FAST Item Finder and the Imagine Web store are electronically reviewed and processed by FAST Order Fulfillment. Finding the right store (user defined or performance ranked), picking, shipping, tracking, e-mails and updates are all done electronically. Customer e-mail includes tracking ID.

The Customer Marketing Module saves all gathered information and enables selection by any combination of data (demographic or sales transactions) to generate e-mails, rewards systems, mailings, call lists or other customer communication systems. i.e. send e-mail blast to those who bought New Balance, tennis, greater than size 12, in the last 3 months etc). It supports both a formal rewards club system or a multiple level rewards system (bronze, silver, gold) with automatic thank you mailings or e-mails with barcode reward coupons.

Contact us today for more information on Imagine Retail.